Tweet This, Post to LinkedIn, and Like This!

Wednesday, May 3, 2017

I hear THIS complaint about lawyers virtually EVERY DAY.

Biggest Complaint Clients Have About Their Lawyer...

The biggest complaint I hear from patients regarding their attorney is lack of communication. Multiple calls with no response.  The response from the lawyer's office is that the "lawyer is in court." Could be true or maybe it's not true, but either way, most clients can handle that, as long as they get a call back at some point.

But many times, the call never comes.

Now, I know that if you asked most lawyers, they would tell you that the number one question they get when a client calls, is "How is my case doing?"  And, I get it.  It's the same question over and over again, and its exhausting to have to be bothered with the redundancy of answering the same question over and over again.

But, come on.  As an attorney, you are getting paid very well to answer a few stupid questions.  It's not like it's that difficult.  What I am trying to say in a nice way, is that it could be worse, and for what fees that your client's are going to pay you, at least give them good customer service.   It's not so bad and it okay to take a few minutes out of your day to reach out to your clients...even if you just leave a message on voicemail.

So, I have a suggestion:  Take a little bit of time once every two or three weeks, and try and make a preemptive call out to your client.  Simply give a quick update.  For example, "Hey, its Attorney xyz, I just wanted to let you know that everything looks good on my end.  I sent out the letters of representation and requested policy information.  Just make sure you continue to take care of your injury, and I'll keep you posted in a couple of weeks if I have any updates.  But, don't worry, I'm on top of it."

If you did THAT, and that ONLY, you would be providing a great service to the client, and at the very least you will be easing their mind.  If you made a call like that one or two times a month, not only would you satisfy the client, but they would also be more inclined to stay more compliant with treatment, make referrals to you, and EVEN if the case did not turn out wonderful, at least the client would know that you were working very hard and staying on top of their case, and did the best you could do.

I have been treating accident patients in S. Florida for almost 22 years now.  If any of your client's need a treating doctor in the S. Florida area, please have them give me a call.

Thank you.

Dr. Alan Himmel

No comments:

Post a Comment